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Saturday, August 25, 2012

Q&A: Help for an Ailing Router

Can a wireless router go bad? I have to restart mine at least once a day to restore my Internet connection. Should I just get a new one?

The reliability and performance of a network router can degrade over time. Other factors, like out-of-date firmware or your Internet service provider, may be affecting the router’s ability to keep a connection; too many connections to file-sharing services can also hinder it. If you suspect that your modem may be dropping the connection, (based on observing its status lights) contact your Internet provider for technical support.

If the router is several years old, replacing it with a new model using current networking technology has its benefits. Before you do, though, you may want to try some troubleshooting to make sure the router is the real problem.

For example, check to see if the manufacturer has released any updates for the router’s firmware (the software it needs to run). If you have not done this before, look in the router’s manual or support area of the manufacturer’s Web site for instructions. The site may also have online support forums with useful troubleshooting information for your modem make and model.

Updating firmware typically starts with logging into the router’s configuration page by typing http://192.168.1.1 or something similar into your Web browser and typing in the administrator password to get to the settings. Refer to the router’s documentation for specific instructions.

Installing third-party router firmware is also an option for the more technically inclined, but likely voids your warranty. If a firmware update does not help, check to make sure the router is not overheating and that it has plenty of airflow around it.


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